Terms & Conditions

Terms & Conditions of Purchase

Your statutory rights remain unaffected by these Purchase Terms and Conditions

To place an order for spectacles, a minimum deposit of 50% is required, with the outstanding balance being settled in full upon delivery. We accept payment via credit/debit card, cash, bank transfer or cheque. For accessories, full payment is required upfront.

Our optician will deliver your glasses to your home address within 21 days. Once ready, we’ll call to schedule a convenient delivery date. We will keep you informed about the progress of your order should there be any delays.

Upon delivery, our optician will make necessary adjustments for a precise fit, ensuring maximum comfort and optimal vision.

Our glasses include a one-year manufacturer’s warranty unless otherwise specified before the order is placed. This warranty does not cover accidental damage.

We provide a 1 year in-home aftercare service with every pair of glasses for continued support and peace of mind. This includes advice from our optician if you are concerned about your vision, readjusting your glasses as required and replacing nose pads or screws if needed. It is important to us that your eyewear delivers optimal comfort and vision. If you ever need assistance or have questions about your glasses after purchase, feel free to reach out to our friendly aftercare team via phone or email.

At Specs Oncall, we are committed to ensuring you receive great value eyewear with no compromise on quality. If for any reason you change your mind or are not satisfied with your glasses, we offer a 28 day no quibble no fuss money back guarantee from the date your order is delivered.

For goods other than glasses, we offer a 28 day money back guarantee if the product is unused and in new condition.

All refunds will be made within five working days via the same method as the original payment unless the original payment was in cash or by cheque. In such cases, we will arrange a refund through bank transfer.

It will be your responsibility to return the items to us for us to process your refund. Specs Oncall does not cover the cost of the return. We strongly recommend securely packaging and returning via Royal Mail recorded delivery, ensure adequate insurance and retain proof of postage so that the return can be tracked. Once we receive the return we will notify you to confirm and then process your refund. Damages to the returned products may affect the cancellation and refund.

If you have any questions or concerns about these Purchase Terms and Conditions, please contact us at info@specsoncall.co.uk or write to us at Specs Oncall, Bartle House, 9 Oxford Court, Manchester, M2 3WQ. Alternatively, you may contact the Citizens Advice Consumer Helpline on 03454 040506.

Terms & Conditions of Use of Website

Please carefully read the following terms and conditions that govern your use of our website (www.specsoncall.co.uk) (“Website”). By accessing and using our Website, you signify your agreement to these Terms and Conditions. If you do not agree with these terms, please refrain from using our Website.

The Website is operated by Specs Oncall, registered in England with company number 15349824 and registered office at Bartle House, 9 Oxford Court, Manchester, M2 3WQ.

These Terms of Use apply to all users of the Website. The services provided on the Website are supplied by Specs Oncall, its subsidiaries, and its affiliates. We reserve the right to change these Terms of Use from time to time without prior notice by changing them on our Site.

Our Website operates on a temporary basis, and we hold the right to make changes or withdraw services without notice. While we cannot guarantee continuous, uninterrupted operation, we prioritise security and integrity. Users are responsible for ensuring their system compatibility and implementing necessary security measures. Access to certain features may require registration, and confidentiality of provided information is essential. We may withdraw, suspend, or modify our Website with or without notice, and we are not liable for any resulting unavailability.

While we make reasonable efforts to ensure the accuracy and timeliness of the information on this website, we do not guarantee its completeness, reliability, or suitability for any purpose. The content is provided for general informational purposes and is subject to change without notice. Specs Oncall is not liable for any loss or damage arising from the use of or reliance on the information displayed on the Website.

Unless otherwise stated, Specs Oncall and/or its licensors own the intellectual property rights for all material on Specs Oncall. All intellectual property rights are reserved. You may access the website for your personal use subjected to restrictions set in these terms and conditions. Use of the Website does not grant a license to use any registered or unregistered trademarks owned by Specs Oncall. Users may not commercially exploit content from the Website.

You must not:

  • Republish material from Specs Oncall
  • Sell, rent, or sub-license material from Specs Oncall
  • Reproduce, duplicate, or copy material from Specs Oncall
  • Redistribute content from Specs Oncall

We handle your information in line with our Privacy Policy. Your use of our Website implies your consent to this processing, ensuring the accuracy of the provided personal information.

You must use our website responsibly. The information contained in our website must not be used for any unlawful, immoral, or anti-social purposes, or in a manner that could harm our reputation. You cannot commercially exploit any content obtained from the Website.

You cannot use our site for any of the following:

  • Engaging in any unlawful activities.
  • Harming, threatening, abusing, or harassing us, our customers, or suppliers.
  • knowingly introducing viruses, Trojans, worms, logic bombs, corrupted data or other malicious material.
  • To hack, tamper with, update, or alter any part of our Site.
  • Attack our Website via a denial-of-service attack or a distributed denial-of-service attack.

Violating any of the above terms would constitute an offense, and we will promptly report such breaches to the appropriate law enforcement authorities. We commit to cooperating fully with these authorities, including the disclosure of your identity, to address and resolve the breach.

We employ the use of cookies. By accessing Specs Oncall, you agreed to use cookies in agreement with the Specs Oncall’s Privacy Policy.

Specs Oncall reserves the right to monitor all Comments and to remove any Comments that can be considered inappropriate, offensive, or causes breach of these Terms and Conditions.

You warrant and represent that:

  • You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
  • The Comments do not invade any intellectual property right, including without limitation copyright, patent, or trademark of any third party;
  • The Comments do not contain any defamatory, libelous, offensive, indecent, or otherwise unlawful material which is an invasion of privacy
  • The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant Specs Oncall a non-exclusive license to use, reproduce, edit, and authorise others to use, reproduce, and edit any of your Comments in any and all forms, formats, or media.

The following organisations may link to our Website without prior written approval:

  • Government agencies;
  • Search engines;
  • News organisations;
  • Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses

These organisations may link to our home page, to publications, or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organisations:

  • commonly-known consumer and/or business information sources;
  • dot.com community sites;
  • associations or other groups representing charities;
  • online directory distributors;
  • internet portals;
  • accounting, law, and consulting firms; and
  • educational institutions and trade associations.

We will approve link requests from these organisations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organisation does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Specs Oncall; and (d) the link is in the context of general resource information.

These organisations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organisations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to info@specsoncall.co.uk. Please include your name, your organisation name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organisations may hyperlink to our Website as follows:

  • By use of our corporate name; or
  • By use of the uniform resource locator being linked to; or
  • By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of Specs Oncall’s logo or other artwork will be allowed for linking absent a trademark license agreement.

Without prior approval and written permission, you may not create frames around our Web pages that alter in any way the visual presentation or appearance of our Website.

Content Liability
We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Reservation of Rights
We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. While we will consider requests to remove links, we are not obligated to do so, and we may not necessarily respond to you directly.”

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

The Website is designed for use within the United Kingdom and Specs Oncall makes no assertion that any product mentioned on the website is suitable for use or available outside of the United Kingdom.

The Website, along with its content, is provided ‘as is’ and free of charge without any warranty, express or implied. Specs Oncall disclaims any liability for losses or damages that may arise from the unauthorised use of the Website and the utilisation of information contained therein.

This website may contain links to third-party websites for additional information or convenience. These links do not signify endorsement or responsibility for the content on such linked sites. We are not liable for any damages or losses resulting from your use of these external links.

Specs Oncall does not guarantee the accuracy or completeness of the Website or any information or content or that it is free of defects or viruses. In no event shall we be liable for any direct, indirect, incidental, special, or consequential damages, or damages for loss of profits, revenue, data, or use incurred by you or any third party, whether in an action in contract or tort, arising from your access to, or use of, this website.

You agree to indemnify and hold us harmless from any claims, damages, or losses arising out of your use of this website, including any breach of these terms.

These Terms of Use are governed by and construed in accordance with English law. Any disputes arising in connection with these Terms of Use or the use of the Website shall be subject to the non-exclusive jurisdiction of the English courts.

If a court determines that any condition in these terms is not valid, the remaining conditions will still apply, and together they constitute the entire agreement between you and us regarding your use of our Site.

By using this website, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.

If you have any questions or concerns, please contact us at info@specsoncall.co.uk or write to us at Specs Oncall, Bartle House, 9 Oxford Court, Manchester, M2 3WQ.